PLEASE ALLOW 1 TO 3 BUSINESS DAYS FOR US TO PROCESS AND SHIP YOUR ORDER. ORDERS PLACED AFTER 1 PM PST (4 PM EST) WILL BE PROCESSED THE NEXT BUSINESS DAY. ALL ORDERS ARE SHIPPED VIA FEDEX, UPS OR USPS AND INTERNATIONAL ORDERS ARE SHIPPED VIA DHL OR USPS INTERNATIONAL. PLEASE NOTE WE DO NOT SHIP OR PROCESS ORDERS ON THE WEEKEND UNLESS FOR SPECIAL DATES LIKE CHRISTMAS.

LOCAL PICKUP
ONCE YOU ARE NOTIFIED VIA EMAIL OR TEXT THAT YOUR ORDER IS READY FOR PICKUP, YOU CAN COME ANYTIME DURING THE PICKUP TIME WINDOWS FROM MONDAY TO FRIDAY FROM 9 AM PST TO 3:30 PM PST. YOU MUST PROVIDE YOUR ORDER NUMBER AND A VALID GOVERNMENT-ISSUED IDENTIFICATION MATCHING THE NAME ON THE ORDER AT TIME OF PICKUP.

LOCAL DELIVERY
YOUR DELIVERY LOCATION MUST BE AT A 40-MILE RADIUS FROM OUR NEAREST FACILITY. A $35.00 (SUBJECT TO CHANGE) FLAT FEE DELIVERY IS CHARGED ON YOUR ORDER. YOUR DELIVERY TIMEFRAME CAN BE CHOSEN BY YOU IF YOU WANT IT A SCHEDULED AT A CERTAIN TIME OR AS SOON AS POSSIBLE. YOU WILL RECEIVE A TEXT MESSAGE (NOT VIA EMAIL) WHEN THE ORDER IS ON ITS WAY TO YOU.

INTERNATIONAL ORDERS
ORDERS ARE SHIPPED VIA DHL OR USPS INTERNATIONAL AND THE COST IS CALCULATED AT CHECKOUT AND VARIES BETWEEN ITEM(S) PURCHASED AND DESTINATION. JUDANG TEAM DOES NOT CHARGE OR COVER CUSTOMS DUTIES FEES AND TAXES. A CUSTOMS TAX IS A TARIFF OR TAX IMPOSED ON GOODS IMPORTED INTO THE FOREIGN COUNTRY CHARGED BY THAT COUNTRY AND JUDANG TEAM.

INTERNATIONAL CUSTOMS
YOU ARE RESPONSIBLE TO KNOW THE IMPORT REGULATIONS FOR YOUR COUNTRY. PLEASE RESEARCH TO ENSURE THAT OUR PRODUCTS ARE LEGAL FOR IMPORTATION PRIOR TO ORDERING. ONCE THE ORDER HAS LEFT OUR PREMISES WE CANNOT BE HELD RESPONSIBLE FOR CUSTOMS DELAYS. MOST COUNTRIES WILL HAVE NO TROUBLE BUT WE POST THIS DISCLAIMER IN THE OFF CHANCE THAT THERE IS AN ISSUE. WE PROVIDE TRACKING INFORMATION FOR ALL ORDERS SO PLEASE BE DILIGENT AND KEEP TRACK OF YOUR ORDER'S PROGRESS THROUGH THE CARRIER SYSTEM. WE DO NOT HAVE A RESHIP POLICY. WE DO ASSUME THAT ALL CLIENTS ARE AWARE OF THEIR OWN COUNTRIES' LAWS AND REGULATIONS AND THEREFORE YOU ARE RESPONSIBLE FOR DEALING WITH YOUR COUNTRIES' CUSTOMS.PLEASE KNOW YOUR OWN IMPORT REGULATIONS BEFORE ORDERING. IT IS YOUR RESPONSIBILITY. IF CUSTOMS DOES NOT RETURN THE PRODUCTS TO US WE CANNOT ISSUE A PARTIAL REFUND TO YOU. IF YOUR ORDER IS DENIED ENTRY INTO YOUR COUNTRY, WE STRONGLY ADVISE ATTEMPTING TO HAVE THE ITEMS SENT BACK TO US AND WE WILL REFUND YOUR ORDER LESS THE SHIPPING COST AND A 20% RESTOCKING FEE.

EXPEDITED SHIPPING EXPEDITES THE FULFILLMENT OF YOUR ORDER SO IT CAN BE VERIFIED, TAILORED TO OUR STANDARDS, QUALITY CHECKED, PACKAGED AND SHIPPED WITHIN 24 HOURS. FOR RUSH PROCESSING TO BE EFFECTIVE, YOUR ORDER MUST BE SUBMITTED AND CHARGED BEFORE 1 PM PST (4 PM EST) MONDAY TO FRIDAY. IF THE ABOVE CONDITIONS ARE MET AND WE FAIL TO SHIP YOUR ORDER WITHIN 24 HOURS, WE WILL REFUND THE RUSH PROCESSING FEE. RUSH PROCESSING FEE DOES NOT AFFECT THE ACTUAL SHIPPING TIME IN TRANSIT. IF YOU NEED YOUR ORDER QUICKLY, PLEASE BE SURE TO SELECT THE APPROPRIATE SHIPPING METHOD AS WELL.

CHANGE OF ADDRESS
THE SHIPPING ADDRESS CAN ONLY BE CHANGED IF THE ORDER HAS NOT BEEN FULFILLED. IF THE ORDER HAS BEEN FULFILLED, WE ADVISE REACHING OUT TO THE SHIPPING CARRIER FOR AN ALTERNATE DELIVERY ADDRESS.

ORDER CANCELLATION
DUE TO THE FAST NATURE OF OUR SUPPLY CHAIN AND LOGISTICS, OUR WAREHOUSE BEGINS WORKING ON YOUR ORDER RIGHT AWAY. FOR THIS REASON, WE'RE UNABLE TO ACCEPT ANY ORDER CANCELLATIONS. 

OUR COMMITMENT
WE STRIVE TO UPHOLD THE HIGHEST LEVEL OF QUALITY CUSTOMER CARE. IT IS OUR ULTIMATE GOAL AT JUDANG TEAM TO CREATE LIFE-LONG CUSTOMERS AND WILL DO EVERYTHING IN OUR POWER TO ENSURE THAT YOUR EXPERIENCE WITH US IS ONE THAT MAKES YOU COMFORTABLE AND CONFIDENT TO SHOP AGAIN.